Refund Policy

1. Overview

Wage Payroll offers a free Starter plan and paid subscription tiers (Starter+ and Pro). Paid subscriptions are billed in advance and payments are processed securely by our payment provider, FastSpring. This Refund Policy explains when and how you can request a refund for paid subscriptions. Please read it together with our Terms of Service.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your first paid subscription (Starter+ or Pro), you may request a full refund within 14 days of the date your first payment was made. This guarantee applies once per customer, to the initial paid subscription only. To be eligible:

• You are requesting a refund for the first paid subscription on your account
• The request is made within 14 days of the original charge
• You have not intentionally abused the service or violated our Terms of Service

3. What Is Not Refundable

The following are not eligible for a refund:

• Subscription fees for months already used or billed beyond the 14-day guarantee period
• Renewal payments for a subscription that has already been active beyond the 14-day guarantee period
• Any custom-priced or partner arrangements agreed separately in writing
• Any fees required to be collected by law or regulatory obligations

4. How to Request a Refund

To request a refund, email us at support@wage-payroll.com within the applicable period and include:

• The account (company) name and email address used to sign up
• The subscription plan and the date of the charge
• A short reason for the refund request

Once we receive your request, we will review it and confirm whether the refund is approved. Approved refunds are issued back to the original payment method used for the purchase.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement.

6. Subscription Changes & Cancellations

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you will continue to have access to the service until that period ends. Except as set out in this Refund Policy, fees already billed are non-refundable.

7. Contact Information

If you have any questions about this Refund Policy or need help with a refund, please contact us at: